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Heat Pump Chooser Privacy Policy

Our contact details

Name: Heat Pump Chooser
Address: 152-160 Kemp House City Road EC1V 2NX
Phone Number: 0800 468 6893
E-mail: info@heatpumpchooser.com

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Names, Email & Contact numbers.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide you with a quote for heat pump installation.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Google Analytics, Google Ads, Facebook Ads, Instagram Ads for the purposes of remarketing.

We use the information that you have given us in order to connect you with credible heat pump installers. We may share this information with MCS qualified heat pump installers. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting info@heatpumpchooser.com
  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a vital interest.
  • We need it to perform a public task.
  • We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep names, emails and contact numbers for 5 years. We will then dispose your information by secure electronic desctruction.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
‍
Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint by emailing info@heatpumpchooser.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
WilmslowCheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Suppliers

Price Engines Ltd
HeatPumpQuoter
‍https://www.heatpumpquoter.co.uk/privacy-and-advertising-policy/

Heat Pump Chooser provides independent advice on heat pumps available in the UK. We provide reviews, guides and advice for a range of heat pumps.
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Contact Info.

0800 468 6893
info@heatpumpchooser.com
152-160 Kemp House City Road
EC1V 2NX

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